Here's this week's Field Notes.
I. Notes From Me
1. The Lost Art of Customer Connection
"While technology has made it easier than ever to reach customers, it's also made it paradoxically harder to connect deeply with them. We're collecting more data but gaining less insight. We're tracking more metrics but missing the human story behind them."
Here's my take on "The Lost Art of Customer Connection." Read the article here.
2. The Vulnerability Factor
"The most challenging aspect of Customer Development - and the reason many leaders avoid it - is that it requires vulnerability."
II. Notes From The Frontline
Book: Emotional Intelligence by Dr. Daniel Goleman
In Emotional Intelligence, Dr. Daniel Goleman highlights that vulnerability is a key aspect of emotional intelligence. Emotionally intelligent leaders understand both their own emotions and those of others, helping them navigate challenges more effectively and build stronger, more meaningful connections with their teams. Goleman’s insight reminds us that true leadership isn’t just about skill—it's about empathy and authenticity.
A classic, but a good read to root yourself in the
III. Notes as Quotes
"Vulnerability is the birthplace of innovation, creativity, and change." — Brené Brown
Brown’s research shows that vulnerability is essential for leaders who want to inspire new ideas and drive transformation.
