Field Notes: The Lost Art of Customer Connection, Emotional Intelligence, and Brené Brown

Here's this week's Field Notes.

I. Notes From Me 1. The Lost Art of Customer Connection"While technology has made it easier than ever to reach customers, it's also made it paradoxically harder to connect deeply with them. We're collecting more data but gaining less insight. We're tracking more metrics but missing the human story behind them."

Here's my take on "The Lost Art of Customer Connection." Read the article ​here​.

"The most challenging aspect of Customer Development - and the reason many leaders avoid it - is that it requires vulnerability."

II. Notes From The Frontline Book: Emotional Intelligence by Dr. Daniel GolemanIn Emotional Intelligence, Dr. Daniel Goleman highlights that vulnerability is a key aspect of emotional intelligence. Emotionally intelligent leaders understand both their own emotions and those of others, helping them navigate challenges more effectively and build stronger, more meaningful connections with their teams. Goleman’s insight reminds us that true leadership isn’t just about skill—it's about empathy and authenticity.

A classic, but a good read to root yourself in the

III. Notes as Quotes"Vulnerability is the birthplace of innovation, creativity, and change." — Brené Brown

Brown’s research shows that vulnerability is essential for leaders who want to inspire new ideas and drive transformation.

### I. Notes From Me

### II. Notes From The Frontline

### III. Notes as Quotes

### 1. The Lost Art of Customer Connection

### 2. The Vulnerability Factor

### Book: Emotional Intelligence by Dr. Daniel Goleman